This Privacy Policy explains how Tahoe Access ("we," "us," or "our") collects, uses, and protects your information when you use our mobile application (the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We collect the following personal information when you use our App:
- Email Address: Used for account creation and authentication through WorkOS
- Name: First and last name for pass personalization and verification
- Profile Information: Optional slogan and contact details you choose to provide
- Device Information: Device type, operating system version, and unique device identifiers
1.2 Location Information
If you enable location services, we collect:
- Precise Location Data: GPS coordinates to determine when you arrive at beaches and facilities
- Background Location: Location data when the app is not actively in use, solely for the purpose of sending pass notifications when you enter facility areas
Purpose: Location data is used exclusively to automatically display your access passes when you arrive at Incline Village beaches, tennis center, and recreation facilities.
1.3 Biometric Information
If you enable Face ID or Touch ID:
- Biometric Data Processing: Your biometric data (Face ID/Touch ID) is processed locally on your device using Apple's Secure Enclave
- No Transmission: Biometric data never leaves your device and is not stored on our servers
- Preference Storage: We only store your preference to use biometric authentication (enabled/disabled)
1.4 Usage Information
We automatically collect:
- App Usage: Features used, session duration, and crash reports
- Notification Data: Push notification tokens for sending location-based notifications
- Authentication Data: Login timestamps and session information
2. How We Use Your Information
We use your information for the following purposes:
- Access Management: Verify your eligibility and provide access to Incline Village facilities
- Pass Display: Show your access passes when you arrive at facility entrances
- Notifications: Send location-based notifications about pass requirements and facility information
- Account Security: Enable secure login with Face ID/Touch ID authentication
- App Improvement: Analyze usage patterns to improve app functionality and user experience
- Support: Respond to your questions and provide customer support
No Advertising: We do not use your personal information for advertising or marketing purposes.
3. Third-Party Services
3.1 WorkOS Authentication
We use WorkOS for secure user authentication. When you log in:
- Your email address is processed by WorkOS according to their privacy policy
- WorkOS Privacy Policy: https://workos.com/privacy
- We receive only your verified email address and authentication status
3.2 Apple Services
The App uses the following Apple services:
- Core Location: For geofencing and location-based notifications
- Local Authentication: For Face ID/Touch ID processing (data stays on device)
- Push Notifications: For location-based pass reminders
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted vendors who help us operate the App (e.g., WorkOS for authentication)
- Legal Requirements: When required by law, court order, or government regulation
- Safety: To protect the rights, property, or safety of our users or others
- Business Transfer: In connection with a merger, acquisition, or sale of assets (with user notification)
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data is encrypted in transit using HTTPS/TLS
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Data is stored using industry-standard security practices
- Biometric Security: Face ID/Touch ID data never leaves your device
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for the following periods:
- Account Data: While your account is active or as needed to provide services
- Location Data: Location data is not stored; it is only used for real-time geofencing
- Usage Data: Up to 2 years for app improvement purposes
- Support Records: Up to 3 years for customer service purposes
7. Your Rights and Choices
7.1 Location Services
You can control location access:
- Enable/disable in the App's Profile settings
- Change permissions in iOS Settings > Privacy & Security > Location Services
- Choose "When In Use" or "Always" permission levels
7.2 Biometric Authentication
You can control biometric features:
- Enable/disable Face ID/Touch ID in the App's Profile settings
- Biometric authentication is always optional
7.3 Data Access and Deletion
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct your information in the App
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a machine-readable format
8. Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. International Users
If you are located outside the United States, please note that we transfer, process, and store your information in the United States. By using the App, you consent to such transfer and processing.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date
- Sending a notification for material changes
Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
We will respond to your inquiries within 30 days.